Returns & Exchanges

We offer 7 days return from your delivery date. About refund processing:
You send the item back to our warehouse, which usually takes 21 days. Our fulfillment department verifies the order within 1 day. If all goes well, we’ll refund you within 7 business days (but after this period it can take 5 to 10 business days to show up on your statement depending on the method your payment)
If you want fast processing, please leave an email, our customer service department will contact you as soon as possible.
Because our products are printed on demand and unique to each campaign, they can only be refunded if the product is defective, the print quality is poor, or the final product is of varying quality. . compared to the product presented on the website.
If there is a problem with your product, please submit a complaint via our contact form at https://scarletteny.com/contact us. You will need your order number as well as the email address used to place your order. And please attach photos by situation (3 photos total
):
Incorrect size: photo of shipping label on received package, shipping label affixed to package photo, product size measurement.
Bad design, Invalid registration, Defective product: Photo of shipping label on received package,
Image of entire product on flat surface,
Image highlighting issue at close range . We will use this information to request a replacement/refund and to avoid future errors.
If the buyer does not want a replacement and asks for a refund, sending a photo (proof) is necessary (we may require the product to be returned to a return address) and if the buyer does not certify failed to prove that the items were defective and therefore denied the buyer’s claim.
Please note that return costs are the responsibility of the customer.
* Not Eligible for Refund/Replacement
Any unauthorized return or exchange of washed, worn or damaged items will not be eligible for a refund or replacement.
Customer does not return order
Customer is not satisfied with the product but has no problem with the product (Example: customer is not satisfied with the color, texture, smell, item does not fit, etc.)
The customer has submitted a request for a refund (fee refund) with the credit card issuer.
The customer has received a refund outside of this service.
The customer did not provide details of their refund request (for example, we may require the customer to submit product pictures and delivery records.)
The basis of the complaint is due to the following reasons. inevitable cause.
When a delivery cannot be successfully delivered due to insufficient addresses or the expected recipient’s absence at the time of delivery attempt, the package will be returned to the carrier’s warehouse. When the package arrives at the warehouse, we will send you an email to notify you. The content of the email includes:
Confirm recipient’s address and time frame to reply to our email
Delivery surcharge $5.
*Note: The package will be destroyed and we are not responsible for any loss or damage, nor will refund requests be accepted in the following cases:
-If buyer’s response is late
-If the buyer does not pay the 5$ surcharge in time
-If the buyer refuses to collect the packages for any reason and asks for a refund. Please note that our products are customized and manufactured only when ordered by the buyer, so we do not accept returns or exchanges.